inContact Supervisor On-The-Go

inContact, Inc.’s Supervisor On-The-Go application enables you to monitor, manage and maintain your Contact Center operation quickly and easily from your mobile device. Providing real-time data in context of your center, Supervisor On-The-Go automatically identifies outliers, and enables you to take immediate action from where ever you may be. With Supervisor On-The-Go the inContact platform becomes fully integrated with the on the move workflow of contact center supervisors.

-Real Time Data for Skills, Agents and Contacts
-Smart filter and sort system to identify SLA needs
-Manage Skills and make real time adjustments on the fly
-Easily identify user needs and take action to maximize occupancy
-Easily react to SLA needs and take action to balance out your operation